There’s never a convenient time for your appliance to break down but if it does, we have options to suit your budget. If you aren’t covered by a guarantee or warranty talk to us about our Service options.
Repair & Care is a maintenance & support plan for your broken-down appliance, providing a one-off repair (where repairable) and then ongoing maintenance and support for your product, to help ensure your product continues to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic & General Services Limited.
If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert engineer can’t fix the initial fault or if the appliance is beyond economic repair , you’ll get a full refund of any monies paid up until that point – no questions asked .
UK contact centre open 365 days a year
Initial repair by an expert engineer to get you back up and running
If we can’t fix your initial fault, we’ll refund any monies paid up until that point
Exclusive access to Domestic & General's Appliance Care portal to keep the product in good working order
A remote annual health check on your appliance.
Unlimited phone support from the Appliance Care Team
Set-up and ongoing support for your appliance
Onsite visits by expert engineers if your appliance fails the annual health check or stops working
Call us on 0330 123 0462 †
If you appliance is under manufacturer guarantee and you need a repair, call us on: 0333 207 9870 †
If you already have an extended warranty with us and need a repair, call us on: 0330 123 0468 †
This Maintenance & Support Plan is provided by Domestic & General Services Limited. The plan provides you with maintenance and support services to help keep your home appliance properly maintained, supported and in good working order.
† Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number. 03 numbers are included in landline and mobile plans with inclusive minutes.
If you have an EcoDesign product and would like some basic repair information, please click on the button below: